Congratulations to the team at 58th Street for winning the Customer Service Improvement Idea contest. Their idea, the "Spa Experience," was truly resident-focused and definitely had the WOW factor.

The "winning" entry was chosen due to several factors including completeness of entry, readiness to implement, and budgetary concerns.

While we chose ONE winning entry, ALL of the ideas were superb! Remember, the idea of this contest was not just to choose one winner - but to get you thinking about how you could start improving your customer experience. We'll be watching to see who implements their idea fully and the results of that implementation. What have you done to implement your customer service idea today? Share your results on this blog! We can't wait to hear all about your success!